PRIVACY POLICY

Last Updated: 03/04/2025

We (meaning Intense Nutrients whose address is at Unit 12 Lovedere Farm, Goathurst, Somerset, TA5 2DD; and any other companies or businesses which that company may be a shareholder in or in any holding company of that company) are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

This Privacy Policy is subject to our Terms of Use and may be updated from time-to-time, without notice to you. The most recent terms of the Privacy Policy will apply to you, from the date of the amendment, in relation to you viewing and your use of the Site and continued use of the Site will signify that you agree to any such changes.

By using the Site and not advising us to the contrary, you agree to us using the data in the way set out in this Privacy Policy.

Intense Nutrients is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website intensenutrients.com or make a purchase from us.

This policy complies with the UK GDPR and EU GDPR. By using our site, you agree to the terms of this policy.

1. Information We Collect

We may collect the following personal data when you interact with our store:

Identity Data: Name, title, date of birth (if required for age verification).

Contact Data: Email, phone number, billing/shipping address.

Payment Data: Card details (processed securely via Stripe), transaction history.

Technical Data: IP address, browser type, device information, cookies (see our Cookie Policy).

Marketing Preferences: Whether you’ve opted into marketing communications.

2. How We Use Your Data

We process your data lawfully under the following legal bases:

Contractual Necessity: To process orders, deliver products, and manage returns/refunds.

Legal Compliance: For tax, fraud prevention, and regulatory obligations.

Consent (where required): For marketing emails (you can unsubscribe anytime).

Legitimate Interests: To improve our website, prevent fraud, and analyse customer trends.

3. Data Sharing & Third Parties

We only share your data with trusted third parties when necessary, including:

Payment processors (e.g., Stripe, PayPal) to complete transactions.

Shipping carriers (e.g., Royal Mail, DHL, Fedex ) to deliver orders.

Marketing tools (e.g., Mailchimp) if you’ve opted in.

Analytics providers (e.g., Google Analytics) with anonymised tracking where possible.

All third parties must comply with GDPR and have Data Processing Agreements (DPAs) in place.

4. International Data Transfers

If we transfer data outside the UK/EEA (e.g., US-based services), we ensure safeguards such as:

UK-approved Standard Contractual Clauses (SCCs).

Adequacy Decisions (for EU-approved countries).

5. Data Retention

We retain your data only as long as necessary:

Orders: 6 years (for tax/legal compliance).

Marketing contacts: Until you unsubscribe or request deletion.

Customer accounts: Until you request deletion (unless legal retention applies).

6. Your Rights Under GDPR

You have the right to:

  • Access – Request a copy of your personal data.

  • Rectify – Correct inaccurate or incomplete data.

  • Erasure – Request deletion (unless we must retain it legally).

  • Restrict Processing – Limit how we use your data.

  • Data Portability – Receive your data in a machine-readable format.

  • Object – Opt out of marketing or certain processing.

  • Withdraw Consent – If processing was based on consent.

To exercise these rights, contact us at info@intensenutrients.com. We respond within 1 month.

7. Cookies & Tracking

We use cookies for essential functions (e.g., shopping cart), analytics, and marketing (if consented). See our Cookie Policy for details.

8. Security Measures

We implement:

SSL encryption (HTTPS) on our website.

Secure payment processing (PCI DSS compliant).

Limited staff access to personal data.

9. Data Breach Procedures

In case of a breach risking your rights, we will:

Notify the ICO (UK) or relevant EU authority within 72 hours.

Inform affected users if there’s a high risk.

10. Changes to This Policy

We may update this policy periodically. Check the "Last Updated" date for revisions.

11. Contact Us

For privacy-related questions or requests, contact:

info@intensenutrients.com

+44 (0) 1278 661 476

Unit 12 Lovedere Farm, Goathurst, Somerset, UK TA5 2DD

Supervisory Authority (UK):

Information Commissioner’s Office (ICO) – ico.org.uk